Booking Policy
Appointment Booking Terms & Conditions
At MedPlus Clinic, we are committed to providing the highest standard of medical and dental care while ensuring timely appointment availability for all our patients. To allow appropriate clinician time and treatment planning, patients are kindly asked to select the correct appointment or treatment type when booking.
Appointments can be booked online via our website or by contacting our Patient Support Team. By making a booking, patients confirm that they have read, understood, and agreed to the terms outlined in this policy.
How to Book an Appointment
Appointments may be booked:
- Online via our website
- By phone through our Patient Support Team
- In person, subject to availability
Some appointments may require advance payment or a deposit, which will always be communicated at the time of booking.
Booking Terms & Conditions
- Accurate Booking Information
Patients must provide accurate and complete personal details when booking, including full name, contact information, and the reason for the visit. This helps ensure the correct clinician and appointment length are allocated.
- Punctuality & Late Arrivals
Patients are expected to arrive on time for their appointment. Late arrival may result in:
- Reduced consultation or treatment time
- The need to reschedule the appointment
This is due to clinicians having subsequent scheduled appointments.
Cancellation & Rescheduling Policy
- Medical Appointments
- A minimum of 24 hours’ notice is required for cancellation or rescheduling
- Appointments cancelled with less than 24 hours’ notice, or missed without notice, may incur a fee of £25 per 20 minutes of allocated appointment time
- Dental Appointments
- A minimum of 48 hours’ notice is required for cancellation or rescheduling
- Appointments cancelled with less than 48 hours’ notice, or missed without notice, may incur a fee of £25 per 30 minutes of allocated appointment time
- Incorrect Bookings
Incorrect bookings, including selecting the wrong treatment or appointment type, may result in:
- Reduced treatment time
- Additional charges
It is the patient’s responsibility to ensure booking details are correct before confirmation.
If you are unsure which appointment type to select, please contact our Patient Support Team on 020 8292 7485 for guidance.
- Unforeseen Circumstances
If a patient is unable to attend due to unforeseen circumstances, they should notify MedPlus Clinic as soon as possible. We will aim to reschedule the appointment fairly and minimise any potential charges where appropriate.
- Clinic-Initiated Changes
MedPlus Clinic reserves the right to cancel or reschedule appointments when necessary. Patients will be informed as early as possible should any changes occur.
Why This Booking Policy Matters
This policy helps us:
- Allocate appropriate clinician time
- Maintain efficient appointment scheduling
- Deliver safe, high-quality private healthcare in North London
- Ensure fairness to all patients
Need Help With Booking?
If you have any questions regarding appointment types, treatments, or booking terms, our Patient Support Team will be happy to assist you.
Contact us by phone, online, or in person for guidance before booking.
