1. Our Commitment

We are committed to:

• Treating all patients, visitors, and staff fairly and without discrimination

• Promoting equality of opportunity

• Valuing diversity and inclusion

• Creating a welcoming, safe, and respectful environment for all

We operate a zero-tolerance approach to discrimination, harassment, bullying, or victimisation.

2. What Equality & Diversity Mean

• Equality means ensuring everyone has fair access to our services and opportunities.

• Diversity means recognising, valuing, and respecting differences, and understanding that people’s needs may vary.

Together, equality and diversity help us provide inclusive and person-centred care.

3. Protected Characteristics

We comply with the Equality Act 2010, which protects individuals from discrimination on the basis of:

• Age

• Disability

• Gender reassignment

• Marriage or civil partnership

• Pregnancy and maternity

• Race, nationality, or ethnic origin

• Religion or belief

• Sex

• Sexual orientation

We also recognise discrimination by association or perception.

4. Inclusive Care for Patients

We aim to:

• Provide care that meets individual needs

• Make reasonable adjustments for patients with disabilities

• Offer support for communication needs, where possible

• Respect cultural, religious, and personal beliefs

Please let us know if you require any adjustments or additional support so we can assist you appropriately.

5. Zero Tolerance of Discrimination

Discriminatory, abusive, or offensive behaviour towards:

• Patients

• Staff

• Visitors

will not be tolerated and may result in appropriate action being taken.

6. Raising a Concern

If you feel you have been treated unfairly or have experienced discrimination, you can contact us:

• 📞 Telephone: 020 8292 7485

• 📧 Email: [email protected]

Address:
175 Fore Street
London, N18 2XB

Raising a concern will not affect your care or treatment in any way.

7. Our Legal Responsibilities

We comply with all relevant legislation and regulatory requirements, including:

• Equality Act 2010

• Care Quality Commission (CQC) requirements

• Human Rights legislation

8. Further Information

Our full Equality, Diversity & Inclusion Policy is available on request.

If you have any questions or concerns, please speak to a member of our team.