1. Who We Are

• Organisation: My Health Medical Clinic Ltd (MedPlus Clinic)

• Website: www.medplus.org.uk

• Registered Address: 175 Fore Street, London, N18 2XB

• Email: [email protected]

• Telephone: 020 8292 7485

MedPlus Clinic acts as the Data Controller for any personal data collected through this website.

2. What Personal Data We Collect

Depending on how you use our website, we may collect the following information:

• Name and contact details (for example, via contact or enquiry forms)

• Information you voluntarily submit through online forms

• Technical data such as IP address, browser type, and device information

• Cookies and website usage data

• Information submitted through embedded services (such as the WhatsApp contact widget)

⚠️ Important:
We do not collect medical or clinical records through this website.
Patient clinical records are accessed securely via Medesk, our clinical management system.

3. Patient Login Area (Medesk)

Our website may include links to a patient login area operated by Medesk.

• Medesk operates as a separate data controller or data processor

• Any personal or clinical data entered into Medesk is governed by Medesk’s own privacy policy

• We recommend reviewing Medesk’s privacy notice before using the patient portal

4. How We Use Your Information

We use personal data collected via the website to:

• Respond to enquiries and messages

• Manage appointment-related communications

• Improve website performance and user experience

• Maintain website security and functionality

• Comply with legal and regulatory obligations

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent – where you actively submit information or accept cookies

• Legitimate interests – to operate, maintain, and improve our website

• Contract – where data is needed to take steps prior to providing services

• Legal obligation – where processing is required by law

6. Cookies

Cookies are small text files stored on your device when you visit a website.

We use the following categories of cookies:

• Strictly Necessary Cookies

Required for essential website functionality and security.

• Analytics Cookies

Help us understand how visitors use our website so we can improve performance.

• Functional Cookies

Enable embedded services such as the WhatsApp chat feature.

🚫 We do not use marketing or advertising cookies at this time.

You can manage or withdraw your cookie consent at any time using the cookie settings on our website.

7. WhatsApp Contact Widget

Our website includes a WhatsApp widget to make contacting us easier.

• Use of WhatsApp is entirely voluntary

• Messages are transmitted via WhatsApp’s own platform

• WhatsApp acts as an independent data controller

We recommend reviewing WhatsApp’s privacy policy before using this feature.

8. Marketing Communications

We do not currently send marketing emails.

If this changes in the future, we will only send marketing communications where you have provided explicit consent. You will always have the right to:

• Opt in

• Withdraw consent

• Unsubscribe at any time

9. Data Storage & Security

• Website data is hosted and stored within the United Kingdom

• We use appropriate technical and organisational measures to protect personal data

• Access to website data is restricted to authorised personnel only

10. How Long We Keep Data

Personal data collected through the website is retained only for as long as necessary for the purpose for which it was collected, or as required by law.

11. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your data (where applicable)

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: www.ico.org.uk

12. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time.
The most up-to-date version will always be published on our website.