1. What Is Safeguarding?

Safeguarding means:

• Protecting people’s health, dignity, and human rights

• Ensuring individuals are safe from abuse, neglect, exploitation, or harm

• Taking appropriate action if we believe someone may be at risk

This applies to children (under 18 years of age) and adults at risk, including those who may be vulnerable due to illness, disability, care needs, or other circumstances.

2. Our Commitment

MedPlus Clinic is committed to:

• Providing care in a safe, respectful, and supportive environment

• Identifying safeguarding concerns early and responding promptly

• Working closely with local authorities, healthcare partners, and safeguarding teams

• Ensuring all staff receive appropriate safeguarding training and understand their responsibilities

We operate a zero-tolerance approach to abuse of any kind.

3. Who We Safeguard

Children & Young People

We follow national safeguarding guidance to protect children and young people from:

• Physical, emotional, or sexual abuse

• Neglect

• Domestic abuse

• Exploitation

• Female Genital Mutilation (FGM)

• Radicalisation or coercion

Adults at Risk

We safeguard adults who may be at risk of:

• Physical, emotional, or sexual abuse

• Neglect or self-neglect

• Financial or material abuse

• Psychological or discriminatory abuse

• Domestic abuse or coercive control

• Modern slavery

4. Designated Safeguarding Leads

We have named safeguarding leads responsible for managing concerns and liaising with external agencies.

Designated Safeguarding Lead (Children & Adults):

Dr Burak Yurtseven
Registered Manager – MedPlus Clinic

All safeguarding concerns are handled sensitively, confidentially, and in accordance with the law.

5. What to Do If You Are Concerned

If you are worried about:

• Your own safety

• The safety of a child or an adult

• Something you have seen, heard, or experienced at the clinic

Please:

• Speak to a member of our clinical or reception team, or

• Contact us directly using the details below

🚨 If someone is in immediate danger, please call 999.

6. Raising a Safeguarding Concern

You can raise a safeguarding concern by contacting us:

• 📞 Telephone: 020 8292 7485

• 📧 Email: [email protected]

Address:
175 Fore Street
London, N18 2XB

Concerns can be raised verbally or in writing.
You do not need to prove anything — sharing a concern is enough.

7. Confidentiality & Information Sharing

We respect patient confidentiality at all times. However, if someone is at risk of serious harm, we may need to share information with appropriate safeguarding authorities.

Any information sharing is carried out:

• Lawfully

• On a need-to-know basis

• In line with UK data protection legislation

8. Working With Other Agencies

Where appropriate, we work closely with:

• Local Authority Safeguarding Teams

• Health and social care professionals

• Police and emergency services

This ensures individuals receive the right support at the right time.

9. Our Legal Responsibilities

We comply with all relevant safeguarding legislation and guidance, including:

• Care Quality Commission (CQC) requirements

• The Children Act

• The Care Act

• National safeguarding guidance and best practice

10. Further Information

Our full safeguarding policies are available on request.

If you have any questions or concerns about safeguarding, please speak to a member of our team.